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EventsSouth Australia EventsATA SA Site Visit & CCD Programme Launch — 27 Sep 2010
SAsitevisit270910.jpg) Kidney Health Australia - Level 1, 25 North Terrace, Hackney Winners of the 2010 State Awards under 50 FTE Category So you want to find out what makes a winning centre? Join the team at the ‘Kidney Health Australia’ for a presentation and tour of their ‘State Award Winning Centre’. They look forward to sharing their ideas and suggestions to all participants. Book now as places are limited to 12 people per session! Light refreshments will be served at the conclusion of the site tour Price Members: $15.00 (GST Inclusive) Non-Members: $45.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Site Visit & CCD Programme Launch - Day 2 — 28 Sep 2010
 Kidney Health Australia - Level 1, 25 North Terrace, Hackney Winners of the 2010 State Awards under 50 FTE Category So you want to find out what makes a winning centre? Join the team at ‘Kidney Health Australia’ for a presentation and tour of their award winning centre. Kidney Health Australia look forward to sharing their ideas and suggestions to all participants. The new CCD programme is a self directed, individual career development programme for Contact centre Professionals that provides measurement and recognition for ongoing skills recognition. This SA launch is a must to attend to find out how CCD can benefit all call centre professionals. Light refreshments will be served at the conclusion of the site tour Price Members: $15.00 (GST Inclusive) Non-Members: $45.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> Past Events...ATA SA Awards Night — 23 Jul 2010
 The Sebel Playford The annual contact centre industry event is approaching! Members $115 Non Members: $160 Table of 10: $1100 Please indicate any dietary requirements in the comments field. Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Networking Event — 17 Jun 2010
SANetworking170610.jpg) Astor Hotel - 437 Pultney Street, Adelaide When you have a problem or issue in your contact centre and you need another opinion…who do you call? Join the SA Chapter at our annual networking event to meet some new contacts and to rekindle those that you may have made last year. Networking is a valuable business tool – share ideas, opinions and what works well for you with others and they will gladly share with you! Make sure you are there at 6pm for some ‘Networking Fun’ and for some great lucky draw prizes Register 3 attendees and bring along the 4th person for Free! Price Members: $33.00 (GST Inclusive) Non-Members: $70.00 (GST Inclusive) RSVP by Monday 14th June Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Team Leader Forum - The Spirit of Leadership — 22 Apr 2010
 Richmond Hotel - Rundle Mall, Adelaide A key to leading in Challenging times The ability to inspire and influence people to work together towards an organisational vision is key to leading in challenging environments. Leaders must do so by creating a clear and compelling vision for success and articulating it in a simple way that will inspire growth of the 3p’s – people, performance and profits. This dynamic and highly interactive workshop is full of techniques and strategies that will help leaders engage their team and create strong lasting relationships. Join us and learn new tactics and revisit some you might already be aware of including: - Understand self leadership and the spirit of leadership - Bring out the positive spirit in people - Understand the power of enrolment - Master the language of possibility - Motivate to bring out the best in people and create collaborative teams Attached File >> 2010eventregistrationform(11).pdf Price Members: $70.00 (GST Inclusive) Non-Members: $140.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Super Site Visit: Australian Taxation Office — 18 Feb 2010
Australian Taxation Office, 91 Waymouth Street, AdelaideAM Session: 9.15 for 9.30am (approx 2hrs) PM Session: 1.45 for 2.00pm (approx 2hrs) Winners of the 2009 ATA SA Contact Centre of the Year over 120 FTE More Information >> Price Members: $15.00 (GST Inclusive) Non-Members: $45.00 (GST Inclusive) Please list in the comments section when registering on-line if you would like to attend the AM or PM session Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Awards Debrief — 29 Jan 2010
8.45 for 9.00 - 11.00amAustralian Central Credit Union: 60 Light Square Join Derek Finch, Head of Customer Operations, Kidney Health Australia and ATA Director on the results of the 2009 ATA Awards. More Information >> Price Members: $40.00 (GST Inclusive) Non-Members: $80.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Annual Christmas Drinks — 3 Dec 2009
5:30pm - 7:30pmGlenelg Surf Life Saving Club - The Foreshore, Glenelg Join the SA Committee for some Christmas Cheer Celebrate your centre’s achievements for 2009 and look forward to a prosperous and successful 2010 Attached File >> SA Christmas Drinks 031209 (1).pdf Price Members: $33.00 (GST Inclusive) Non-Members: $66.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Diploma of Management & ATA Diploma of Customer Contact- Workplace Coaching & Mentoring — 17 Nov 2009 to 18 Nov 2009
9:00am - 5:00pmTHIS DIPLOMA SUBJECT HAS BEEN CANCELLED Numbers are limited to a maximum of 12 participants due to interactive video coaching sessions How effective are the coaching and mentoring strategies within your contact centre? Industry research indicates that effective coaching and mentoring has a direct link to achieving increased bottom line results within a contact centre. But why is it that many coaching systems and strategies in place fail to increase performance? Often, it’s because they consist of outdated coaching techniques that emphasise poor performance and demotivate staff rather than providing a positive coaching experience that motivates frontline staff to achieve high performance! Attached File >> SA Diploma Flyer Unit 515A 1109.pdf Price Members: $950.00 (GST Inclusive) Non-Members: $1,095.00 (GST Inclusive) NB: 10% Discount for companies who book two or more staff members Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: ATA SA Consultants Workshop — 9 Oct 2009
7:30am - 10:00amAustralian Central Credit Union- Seminar Room (Ground Floor) 60 Light Square, Adelaide It’s been a tough few months get back into the game and put the Pep back into your Step! Join Angela Giacoumis from Careerlink in an interactive 2 hour workshop designed to get you back on track Sit in the front row of your life and learn some new tactics and revisit some ones you might already be aware of including: - Self leadership - a new way of being - Understanding the mindset of a champion - The value of participation - Are you in the stands or in the game? - Recogising the downward spiral - How to live in radiating possibility - Inventing a new game Attached File >> SA Consultant Workshop 091009.pdf Price Members: $65.00 (GST Inclusive) Non-Members: $95.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA SA Team Leader Workshop — 25 Sep 2009
7:30 for 7:45am - 10:00amAustralian Central Credit Union - Seminar Room (Ground Floor) 60 Light Square, Adelaide “put the pep back in your step!” It’s been a tough few months- get back into the game and put the pep back into your step! Join Angela Giacoumis from Careerlink in an interactive 2 hour workshop designed to get you back on track. Sit in the front row of your life and learn some new tactics and revisit some ones you might already be aware of including: - Self leadership - a new way of being - Understanding the mindset of a champion - The value of participation - are you in the stands or in the game? - Recognising the downward spiral - How to live in radiating possibility - Inventing a new game This session is designed for leaders with a followup session for your consultants to be held on the 9th of October. Mark that date in your diaries! Make sure that you centre is ready for the upturn in the economic climate and to face any challenges head on! Attached File >> SA Team Leader Workshop 250909.pdf Price Members: $65.00 (GST Inclusive) Non-Members: $95.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: ATA SA Site Tour- RAA — 9 Sep 2009
9:15am for 9:30am to 11:30am OR 1:45pm for 2:00pm to 4:00pmRoyal Automobile Association- 101 Richmond Rd, Mile End South (corner south rd)- meet at reception (ground floor) This event is now booked out! ROYAL AUTOMOBILE ASSOCIATION SITE VISIT South Australia’s Contact Centre of the Year 50 - 120 FTE Since it’s beginning over 100 years ago, The Royal Automobile Association (RAA) has become a South Australian icon through the services it provides including emergency roadside assistance and insurance services. Come along and hear how Neil and his team have risen to the top in a very competitive sector through delighting customers, while building the RAA brand to cement it as a company you can trust. Guest Speaker: Catherine Monga Royal Automobile Association Attached File >> SA Site Tour 090909(1).pdf Price Members: $11.00 (GST Inclusive) Non-Members: $50.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: |
National Events