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EventsWestern Australia EventsWA Centre Manager Forum: What is your number one challenge? — 21 Sep 2010
WACCMForum210910.jpg) Main Roads WA Call Centre- The Don Aitken Centre- Waterloo Cres, East Perth A unique opportunity to share your successes with your peers - and get help with your biggest challenges. Join us for an opportunity to participate in an interactive forum with your industry peers. Discuss your successes, brainstorm your challenges and build some valuable support networks with people who may be experiencing some of the same issues and frustrations. Price Members: $30.00 (GST Inclusive) Non-Members: $70.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA WA Workforce Planner Forum — 6 Oct 2010
WAWFMForum061010.jpg) Main Roads The Don Aitken Centre- Waterloo Cres, East Perth Come and discuss your best practices, frustrations and challenges with the peers and experts in your industry In the current climate, workforce planners are dealing with many conflicting priorities and deadlines. This forum will give you the opportunity to network, share best practice and ideas around many of the common issues and challenges facing workforce planners and schedulers in the workplace today. During this session we will discuss and share experiences and solutions to common challenges surrounding resourcing, communication, relationships, conflicting priorities, Key Performance Indicator’s and driving efficiencies. This is necessary for any scheduler and workforce planners looking for a forum to share ideas network and learn from others. Speaker: Kate Allanby – Workforce Management Solutions Price Members: $50.00 (GST Inclusive) Non-Members: $100.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> ATA WA Coaching for Immediate Results — 15 Oct 2010
8.30am - 5.00pmVenue: TBC Perth CBD Get results in a short period of time! More Information >> Attached File >> Coaching For Immediate Results Overview(1).pdf Price Members: $655.00 (GST Inclusive) Non-Members: $955.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> WA Bus Tour: Tour of Winning State ATA sites — 29 Oct 2010
 Westnet, Department of Housing & RAC – Meet outside Westnet – 192 Churchill Ave Subiaco Find out the secrets of success by visiting the WA state winners in the 2010 ATA Awards Have you ever wondered what separates a good contact centre from a great centre? Are you interested in finding out what made the winning centres in the 2010 ATA Awards successful? This is your opportunity as the 2010 winning centres open their doors for us to visit – they will share with us some of their winning submissions and talk about what makes their centre great. Each person on the bus tour will be given a workbook to complete and take back to their centre at the end of the day. Lunch is included in the price of the ticket – book now as numbers are strictly limited. Price Members: $65.00 (GST Inclusive) Non-Members: $120.00 (GST Inclusive) Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Book Online >> WA Teleprofessional Forum: A day in the life of a “winner” — 11 Nov 2010
Further information will be available shortly. Please note date is subject to change.
Contact Phone: 02 9906 6163 Fax: 02 9906 2155 Email: Past Events...View Past Events |
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