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ATA Professional Development: Optimise Customer Contact Operations, VIC — 24 Aug 2010 to 25 Aug 2010


9:00am - 5:00pm
TBC, Melbourne
How does the operational performance of your contact centre compare with best practice contact centres?

Quality practices, process improvement strategies and operational benchmarking are 3 key areas in which contact centres can analyse the overall operational performance of their contact centre against industry best practices.

In this workshop participants will be introduced to a wide range of tools and techniques which will allow them to identify problems and implement improvements within their current contact centre operations.

This is a highly practical workshop, inclusive of the latest quality management practices and techniques that are used within contact centres. It has direct application to optimising overall contact centre operational performance. The practical component of this workshop involves participants identifying areas for process improvement and then identifying strategies from best practice contact centres that will result in improved performance of their own centre.

All participants who enrol prior to the 16th August will receive the latest process improvement text – The Six Sigma Way – An Implementation Guide for Process Improvement Teams – Valued at $75!


Attached File >> ATA VIC Flyer 250810(1).jpg

Price
Members: $950.00 (GST Inclusive)
Non-Members: $1,095.00 (GST Inclusive)
EOFY Special - 2 for the price of 1

Contact
Phone: 02 9906 6163
Fax: 02 9906 2155
Email:
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