ATA DIPLOMA OF MANAGEMENT AND ATA DIPLOMA OF CUSTOMER CONTACT
SUBJECT DETAILS
Both programs are nationally recognised, competency based. The ATA Diploma of Management (BSB51107) consists of 8 subjects, 5 core units and 3 elective units. The ATA Diploma of Customer Contact (BSB50307) consists of 10 subjects, 6 core units and 4 elective units.
We have integrated both of the Diploma programs so that participants who wish to obtain a broader management qualification as part of their career pathway can choose the Diploma of Management whilst still undertaking subjects that are both relevant to contact centres and the general management of a business unit.
Overall, the subjects that have been chosen as electives focus on four key foundation areas which include people management, technology, financial management and operations management. Each Diploma program will typically take 18 months to 2 years to complete depending upon previous qualifications and the rate at which participants progress throughout the program.
E-learning/self-paced options will be available in 2010 as the subjects are progressively rolled out so that any student who wishes to accelerate their program can do so to suit their own specific needs. Or, alternatively, any participant that is unable to attend the scheduled workshops on the dates assigned, can progress through the subjects via self-paced or e-learning strategies.
For an overview of the Diploma of Management & the Diploma of Customer Contact please click here.