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Dip. of Management & Contact Centres

It is clear that in today?s business environment Contact Centre?s are increasingly being seen as highly professional and effective business units. Senior management now look to their centres as a strategic asset that can be used to identify and separate them from their competitors.

In such an environment there is an increased pressure on staff to perform at a high level and with that increased performance comes recognition and advancement. However, only having job experience may no longer be enough to ensure advancement. In line with the increased level of professionalism in the industry the ATA is proud to continue developing future leaders through its flagship professional development programs, the ATA Diploma of Management and the ATA Diploma of Customer Contact.

The integrated Diploma programs have been specifically designed with the Contact Centre industry needs in mind. The ATA Diploma of Management and the ATA Diploma of Customer Contact are aimed at team leaders, supervisors and support personnel within the call and contact centre industry who contribute significantly to the effective management of contact centre operations. Now with e-learning and self-paced options available to participants, the opportunity to up skill for increased effectiveness is ever-present.

Both Diplomas focus on four key foundation areas which include people management, technology, financial and operations management, all of which are aimed at effectively developing the knowledge and skills of existing and future call centre managers and key staff.

The ATA has formed a partnership arrangement with a nationally recognised Registered Training Organisation (RTO), Customer Contact Solutions, who is acknowledged as a leading industry learning and development specialist organisation in this field.