Since its inception over 1500 nominations have been received for the various awards categories. This has ensured that the awards are truly reflective of the industry and have also enabled them to maintain their standing in the industry. Detailed below are past winners of these prestigious awards
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ATA NATIONAL AWARDS
2009
|
Category |
Winner |
| Call Centre Champion |
Dina Kotsopoulos – BT Financial Group – NSW |
| Teleprofessional |
Ramona Ansell – Energex – QLD |
| Team Leader |
Samantha Delaney – Flexirent – NSW |
| Call Centre Manager |
Kylie Chambers – Energex – QLD |
| Call Centre < 50 fte |
City of Stirling – WA |
| Centre between 50 fte and 120 fte |
IAG Lifestyle and Leisure – NSW |
| Centre > 120 fte |
A&G Insurance Services – QLD |
| |
Queensland |
Category |
Winner |
| Call Centre Champion |
Ed Diaz - QSuper |
| Teleprofessional |
Ramona Ansell - Energex |
| Team Leader |
Veronica Pender - BT Financial |
| Call Centre Manager |
Kylie Chambers - Energex |
| Call Centre < 50 fte |
RemServ |
| Centre between 50 fte and 120 fte |
QSuper |
| Centre > 120 fte |
A&G Insurance Services – QLD |
| |
NSW |
Category |
Winner |
| Call Centre Champion |
Dina Kotsopoulos - BT Financial Group |
| Teleprofessional |
Teresa Rachkidi - BT Financial Group |
| Team Leader |
Samantha Delaney - Flexirent |
| Call Centre Manager |
Nutan Sood - American Express |
| Call Centre < 50 fte |
GE Money |
| Centre between 50 fte and 120 fte |
IAG Lifestyle & Leisure |
| Centre > 120 fte |
ATO Parramatta |
| |
Victoria |
Category |
Winner |
| Call Centre Champion |
Narelle Annett - Centrelink Bendigo |
| Teleprofessional |
Sam Elliffe - Fair Work Ombudsman |
| Team Leader |
Malcolm Rai - GIO |
| Call Centre Manager |
Shane Birch - CGU |
| Call Centre < 50 fte |
Phillip Morris |
| Centre between 50 fte and 120 fte |
Dept of Human Services |
| Centre > 120 fte |
ATO - Client Services Moonee Ponds |
| |
South Australia |
Category |
Winner |
| Call Centre Champion |
Chailee Timoteo - Aust Central Credit Union |
| Teleprofessional |
Alex Mulconray - Optus SingTel |
| Team Leader |
Catherine Monga - Royal Automobile Assoc of SA |
| Call Centre Manager |
David Coombe - SA Water |
| Call Centre < 50 fte |
HomeStart Finance |
| Centre between 50 fte and 120 fte |
Royal Automobile Assoc of SA |
| Centre > 120 fte |
ATO - Waymouth Debt, Early Collections |
| |
Western Australia |
Category |
Winner |
| Call Centre Champion |
Kerryn Gavin - RAC WA |
| Teleprofessional |
Clare Fielding - Water Corporation |
| Team Leader |
Fiona Counsel - IAG |
| Call Centre Manager |
Vernon Lawrence - IINet ltd |
| Call Centre < 50 fte |
City of Stirling |
| Centre between 50 fte and 120 fte |
RAC Insurance |
| Centre > 120 fte |
IInet Ltd |
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ATA NATIONAL AWARDS
2008
|
Category |
Winner |
| Call Centre Champion |
Lyndon Waddell - GE Money - VIC |
| Teleprofessional |
James Anderson - BT Financial - NSW |
| Team Leader |
Kerri McGeown - RAC WA - WA |
| Call Centre Manager |
Darryl Fletcher - Heritage Building Society - QLD |
| Call Centre < 50 fte |
Commonwealth Bank ICS - NSW |
| Centre between 50 fte and 120 fte |
GE Money - VIC |
| Centre > 120 fte |
UCMS Telstra BASE - VIC |
| |
Queensland |
Category |
Winner |
| Call Centre Champion |
Colin Bushell - Australia Post |
| Teleprofessional |
Jenny Pye- Smart Service Queensland |
| Team Leader |
Sandra Chalk- QSuper |
| Call Centre Manager |
Darryl Fletcher- Heritage Building Society |
| Call Centre < 50 fte |
Workplace Authority |
| Centre between 50 fte and 120 fte |
ATO Chermside |
| Centre > 120 fte |
Energex |
| |
NSW |
Category |
Winner |
| Call Centre Champion |
Joanne Ross - GE Money |
| Teleprofessional |
James Anderson - BT Financial |
| Team Leader |
Vicki Bennett - Newcastle Permanent Building Society |
| Call Centre Manager |
Daniel Bergan - St George Bank |
| Call Centre < 50 fte |
Commonwealth Bank - ICS |
| Centre between 50 fte and 120 fte |
Railcorp - Countrylink |
| Centre > 120 fte |
Telstra BigPond |
| |
Victoria |
Category |
Winner |
| Call Centre Champion |
Lyndon Waddell - GE Money |
| Teleprofessional |
Melissa Thomas - Centrelink Bendigo |
| Team Leader |
Blessie Javellana - GE Money |
| Call Centre Manager |
Glenda Picioane - GE Money |
| Call Centre < 50 fte |
UCMS - Enterprise & Government |
| Centre between 50 fte and 120 fte |
GE Money |
| Centre > 120 fte |
UCMS - Telstra BASE |
| |
South Australia |
Category |
Winner |
| Call Centre Champion |
Caroline McKeown - Centrelink Adelaide |
| Teleprofessional |
Sharon Falkenberg - Telstra BigPond |
| Team Leader |
Shane Olsen - Australian Central Credit Union |
| Call Centre < 50 fte |
Centrelink Palmerston |
| Centre between 50 fte and 120 fte |
Australian Central Credit Union |
| Centre > 120 fte |
Telstra BigPond |
| |
Western Australia |
Category |
Winner |
| Call Centre Champion |
Carol Lemay- Centrelink Bunbury |
| Teleprofessional |
Jo-Anne Smith - IAG/SGIO |
| Team Leader |
Kerri McGeown - RAC WA |
| Call Centre Manager |
Julie Wolfe- Synergy |
| Call Centre < 50 fte |
Water Corporation |
| Centre between 50 fte and 120 fte |
Synergy |
| Centre > 120 fte |
Centrelink Bunbury |
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ATA NATIONAL AWARDS
2007
|
Category |
Winner |
| Call Centre Champion |
Grant Yonge - Soul Communications WA |
| Teleprofessional |
Ingrid De Ruyter - Centrelink Perth WA |
| Team Leader |
Karen Rutten - Aust Central Credit Union SA |
| Call Centre Manager |
Dayle Grant - Energex QLD |
| Call Centre < 50 fte |
Perpetual Limited NSW |
| Centre between 50 fte and 120 fte |
DHL International Qld |
| Centre > 120 fte |
UCMS - Telstra NAC Vic |
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Queensland |
Category |
Winner |
| Call Centre Champion |
Grant Chalk - QSuper |
| Teleprofessional |
Gai Tumeth - ATO |
| Team Leader |
Terri Delahunty - Energex |
| Call Centre Manager |
Dayle Grant - Energex |
| Call Centre < 50 fte |
Remuneration Services Qld |
| Centre between 50 fte and 120 fte |
DHL International |
| Centre > 120 fte |
Austar Enterainment |
| |
NSW |
Category |
Winner |
| Call Centre Champion |
Debbie Cooper - BT Financial |
| Teleprofessional |
Diana Richardson - Comsuper |
| Team Leader |
Kathy McDonald - ATO |
| Call Centre Manager |
Jason Flanagan - BT Financial |
| Call Centre < 50 fte |
Perpetual |
| Centre between 50 fte and 120 fte |
ING Australia |
| Centre > 120 fte |
BT Financial |
| |
Victoria |
Category |
Winner |
| Call Centre Champion |
Brett Bennie - GE Money |
| Teleprofessional |
Mereoni Vuki - ATO |
| Team Leader |
Jason Gould - Australia Post |
| Call Centre Manager |
Glenda Picioane - GE Money |
| Centre between 50 fte and 120 fte |
Centrelink Wendouree |
| Centre > 120 fte |
UCMS |
| |
South Australia |
Category |
Winner |
| Call Centre Champion |
Mandy Petry - Centrelink Port Augusta |
| Teleprofessional |
Lucy Barratt - Aust Taxation Office |
| Team Leader |
Karen Rutten - Aust Central Credit Union |
| Call Centre < 50 fte |
Insolvency & Trustee Services of Australia |
| Centre between 50 fte and 120 fte |
Australian Central Credit Union |
| Centre > 120 fte |
Centrelink Adelaide |
| |
Western Australia |
Category |
Winner |
| Call Centre Champion |
Grant Yonge - Soul Communications |
| Teleprofessional |
Ingrid De Ruyter - Centrelink Perth |
| Team Leader |
Kirsty Cranefield - Bankwest |
| Call Centre Manager |
Neil Harrison - Soul Communications |
| Call Centre < 50 fte |
Bunnings Group Ltd |
| Centre between 50 fte and 120 fte |
Silver Chain Nursing Association |
| Centre > 120 fte |
Soul Communications |
| |
ATA NATIONAL AWARDS
2006
|
Category |
Winner |
| Call Centre Champion |
Belinda Godfrey- Australian Taxation Office QLD |
| Teleprofessional |
Ivy Gueco- Pillar Administration NSW |
| Team Leader |
Lynda Lam- Australian Health Management NSW |
| Call Centre Manager |
Lesley Portwain- AUSTAR Entertainment P/L QLD |
| Greenfield Site |
PeopleConnect- CBA NSW |
| Call Centre < 50 fte |
TNT Express QLD |
| Centre between 50 fte and 120 fte |
Australian Health Management NSW |
| Centre > 120 fte |
St George Bank NSW |
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Queensland |
Category |
Winner |
| Call Centre Champion |
Belinda Godfrey - Australian Taxation Office |
| Teleprofessional |
Rebecca Durdev - Austar |
| Team Leader |
Patrice Tennison - Smart Services QLD |
| Call Centre Manager |
Lesley Portwain - Austar |
| Call Centre < 50 fte |
TNT Express Brisbane |
| Centre between 50 fte and 120 fte |
Australian Taxation Office Upper Mt Gravatt |
| Centre > 120 fte |
Energex |
| |
NSW |
Category |
Winner |
| Call Centre Champion |
Marnie West - ING Direct |
| Teleprofessional |
Ivy Gueco - Pillar Administration |
| Team Leader |
Lynda Lam - Australian Health Management |
| Call Centre Manager |
Tina Dougherty - ING Australia |
| Greenfield Site |
CBA People Connect |
| Call Centre < 50 fte |
Cerebos Foods |
| Centre between 50 fte and 120 fte |
Australian Health Management |
| Centre > 120 fte |
St George Bank |
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Victoria |
Category |
Winner |
| Call Centre Champion |
Chris Kypriotis - Centrelink Latrobe |
| Teleprofessional |
Carol Miladinovic - Australia Post |
| Team Leader |
Sally Forde - Aviva |
| Call Centre Manager |
Giselle Atgiaras - The Laminex Group |
| Call Centre < 50 fte |
Feltex Carpets |
| Centre between 50 fte and 120 fte |
Centrelink Wendouree |
| Centre > 120 fte |
Centrelink Latrobe |
| |
South Australia |
Category |
Winner |
| Call Centre Champion |
Megan Hughes - Centrelink Adelaide |
| Teleprofessional |
Zoe Crettenden - AGL |
| Team Leader |
Karen Rutten - Aust Central Credit Union |
| Call Centre < 50 fte |
City of Port Adelaide Enfield |
| Centre between 50 fte and 120 fte |
Australian Taxation Office Waymouth |
| |
Western Australia |
Category |
Winner |
| Call Centre Champion |
Margaret Diodato - Bankwest |
| Teleprofessional |
Kristy Cranefield - Bankwest |
| Team Leader |
Mark Wolsoncroft - Stellar |
| Call Centre Manager |
Anne-Marie Cox - Bankwest |
| Greenfield Site |
Main Roads WA |
| Call Centre < 50 fte |
Australian Pensioners Insurance Agency- APIA |
| Centre between 50 fte and 120 fte |
RAC Insurance |
| Centre > 120 fte |
IINet Ltd |
| |
ATA NATIONAL AWARDS
2005
|
Category |
Winner |
| Call Centre Champion |
Danielle Hick - Ergon Energy - QLD |
| Teleprofessional |
Jeanette Bayliss - Australia Post - QLD |
| Team Leader |
Ritu Pathak - QSuper - QLD |
| Call Centre Manager |
John Dorian - Centrelink Newcastle - NSW |
| Greenfield Site |
Suncorp Banking Centre - QLD |
| Call Centre < 50 fte |
Western Union Financial Services - NSW |
| Centre between 50 fte and 120 fte |
ING Direct Tuggerah - NSW |
| Centre > 120 fte |
Computershare - VIC |
| |
Queensland |
Category |
Winner |
| Call Centre Champion |
Danielle Hick - Ergon Energy |
| Teleprofessional |
Jeanette Bayliss - Australia Post |
| Team Leader |
Ritu Pathak - Q Super |
| Call Centre Manager |
Fiona Finnegan - DHL |
| Greenfield Site |
Suncorp Banking Centre |
| Call Centre < 50 fte |
TNT Brisbane |
| Centre between 50 fte and 120 fte |
DHL Brisbane |
| Centre > 120 fte |
Ergon Energy - Rockhampton |
| |
NSW |
Category |
Winner |
| Call Centre Champion |
George Markovski - Pillar Administration |
| Teleprofessional |
Tea May - Commonwealth Securities |
| Team Leader |
Sharon McCaffery - BT Financial |
| Call Centre Manager |
John Dorian - Centrelink Newcastle |
| Greenfield Site |
Commonwealth Bank People Connect |
| Call Centre < 50 fte |
Western Union Financial Services |
| Centre between 50 fte and 120 fte |
ING Direct Tuggerah |
| Centre > 120 fte |
Centrelink Tweed Heads |
| |
Victoria |
Category |
Winner |
| Call Centre Champion |
Andrew Martin - World Vision |
| Teleprofessional |
Tania Champion - RACV |
| Team Leader |
Patsy Marshall - Westpac |
| Call Centre Manager |
Vicki Shields - ANZ |
| Greenfield Site |
Commonwealth Bank |
| Call Centre < 50 fte |
The Laminex Group |
| Centre between 50 fte and 120 fte |
World Vision |
| Centre > 120 fte |
Computershare |
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South Australia |
Category |
Winner |
| Call Centre Champion |
Chris James - Adelaide Bank |
| Teleprofessional |
Lisa Verrusio - SGIC |
| Team Leader |
Stephanie Field-Harvey - EDS |
| Call Centre Manager |
Jeanette Miller - Adelaide Bank |
| Call Centre < 50 fte |
SA Water |
| Centre between 50 fte and 120 fte |
Centrelink Rural - Port Augusta |
| Centre > 120 fte |
EDS Credit Services |
| |
Western Australia |
Category |
Winner |
| Call Centre Champion |
Vicky Sanders - IAG |
| Teleprofessional |
Michelle Smith - Centrelink Perth |
| Team Leader |
John Dobson - IAG |
| Call Centre Manager |
Gail Thompson - Stellar |
| Centre > 120 fte |
IAG/SGIO |
| |
ATA NATIONAL AWARDS
2004
|
Category |
Winner |
| Call Centre > 50 fte |
Centrelink Newcastle |
| Call Centre < 50 fte |
Maroochy Shire Council |
| Greenfield Site |
Department of Human Services Victoria Maintenance Call Centre |
| Help Desk |
IBM Global Services Ballarat |
| Call Centre Manager |
Joan Brierley Medibank Private |
| Team Leader |
Sumer Hingorani Commonwealth Securities |
| |
Queensland |
Category |
Winner |
| Call Centre > 50 fte |
Centrelink Cairns |
| Call Centre < 50 fte |
Maroochy Shire Council |
| Greenfield Site |
Centrelink Cairns |
| Call Centre Manager |
Danny Keeble Brisbane City Council |
| Team Leader |
Jenny McGlynn Australian Taxation Office |
| Teleprofessional |
Sonya Wode Australia Post |
| Call Centre Champion |
Amanda McGrorey Link Communication |
| Help Desk |
QLD Rail IT Help Desk |
| |
NSW |
Category |
Winner |
| Call Centre > 50 fte |
Centrelink Newcastle |
| Call Centre < 50 fte |
Western Union Financial Services |
| Greenfield Site |
TNT Express Administration |
| Help Desk |
St George Bank |
| Team Leader |
Sumer Hingorani Commonwealth Securities |
| Teleprofessional |
Richard Trow Centrelink Port Macquarie |
| Call Centre Manager |
John Dorian Centrelink Newcastle |
| Call Centre Champion |
Mark Davison Centrelink Newcastle |
| |
Victoria |
Category |
Winner |
| Call Centre > 50 fte |
Computershare Ltd |
| Call Centre < 50 fte |
TeleTech Multicultural |
| Greenfield Site |
Department of Human Services |
| Help Desk |
IBM Ballarat |
| Call Centre Manager |
Meredith Taghi Medibank Private |
| Team Leader |
Tina Prasatzis Medibank Private |
| Teleprofessional |
Ashley Spowart Centrelink Traralgon |
| Call Centre Champion |
Sarah Richards Medibank Private |
| |
South Australia |
Category |
Winner |
| Call Centre > 50 fte |
Centrelink Adelaide |
| Call Centre < 50 fte |
Adelaide Bank |
| Greenfield Site |
AGL |
| Call Centre Manager |
Jim McMahon Centrelink Adelaide |
| Team Leader |
Adam Oliver Telstra |
| Teleprofessional |
Joanne Atherton Savings and Loans |
| Call Centre Champion |
Anthea Tsonis Savings and Loans |
| Help Desk |
Centrelink Rural |
| |
Western Australia |
Category |
Winner |
| Call Centre > 50 fte |
Westpac Banking Corp |
| Call Centre < 50 fte |
Homeloans Ltd |
| Greenfield Site |
Centrelink Call Bunbury |
| Call Centre Manager |
Joan Brierley Medibank Private |
| Team Leader |
Tanya Miller Medibank Private |
| Teleprofessional |
Maureen Harrison Westpac Joondalup |
| Call Centre Champion |
Brett Davey B Digital |
| Help Desk |
Silver Chain Nursing Association |
| |
ATA NATIONAL AWARDS
2003
|
Category |
Winner |
| Call Centre > 50 fte |
Centrelink- Perth WA |
| Call Centre < 50 fte |
Citistreet Australia - QLD |
| Help Desk |
IBM Global Services - VIC |
| Call Centre Manager |
Malcolm Angell - Citistreet Australia - QLD |
| Team Leader |
Judy Bishop - Telstra Corp Services - SA |
| Teleprofessional |
Adrian Condo - B Digital - WA |
| Greenfield Site |
Centrelink - Perth WA |
| |
ATA NATIONAL AWARDS
2002
|
Category |
Winner |
| Call Centre > 50 fte |
Centrelink Liverpool NSW (Joint Winner) |
| Call Centre > 50 fte |
Origin Energy SA (Joint Winner] |
| Call Centre < 50 fte |
Water Corporation WA |
| Greenfield Site |
Ergon Energy QLD |
| Help Desk |
UCMS 360 VIC |
| Call Centre Manager |
Brian Bishop - Commander Australia SA (Joint Winner) |
| Call Centre Manager |
Sharon Mather - RAC WA (Joint Winner) |
| Team Leader |
Christian Hennings - Commonwealth Bank NSW |
| Teleprofessional |
Ilyia Davis - Commander Australia SA |
| |
ATA NATIONAL AWARDS
2001
|
Category |
Winner |
| Call Centre > 50 fte |
Origin Energy SA |
| Call Centre < 50 fte |
Rothschild Australia Asset Management NSW |
| Greenfield Site |
Centrelink Rural SA |
| Call Centre Manager |
Steve McKenzie Drake International/CBA VIC |
| Team Leader |
Regan Sale Dingo Blue NSW (Joint Winner) |
| Team Leader |
Vinnie Sharan Commonwealth Bank VIC (Joint Winner) |
| Teleprofessional |
Steve Brooks Brisbane Intitute of TAFE QLD |
| |
ATA NATIONAL AWARDS
2000
|
Category |
Winner |
| Call Centre > 50 fte |
Datacom Systems NSW |
| Call Centre < 50 fte |
Colonial First State Investments NSW |
| Greenfield Site |
Police Assistance Line NSW |
| Call Centre Manager |
Leanne Hand Origin Energy SA |
| Team Leader |
Mark Manolas AXA Australia VIC (Joint Winner) |
| Team Leader |
Mary Denholm The Mortgage Company (Joint Winner) |
| Teleprofessional |
Caroline McCulloch AXA Australia VIC |
| |
ATA NATIONAL AWARDS
1999
|
Category |
Winner |
| Call Centre > 50 fte |
BankSA SA |
| Call Centre < 50 fte |
RAMS Direct NSW |
| Call Centre Manager |
David Johnson - BankSA SA |
| Team Leader |
John Rickson - Suncorp Metway QLD |
| Teleprofessional |
Joy Kumar - Commonwealth Bank NSW |
| |
ATA NATIONAL AWARDS
1998
|
Category |
Winner |
| Call Centre > 50 fte |
Commonwealth Bank Customer Service Centre NSW |
| Call Centre < 50 fte |
SGIC - SA |
| Customer Service Award |
Dept. of Primary Industries |
| Call Centre Manager |
Carolyn Adams - BankSA SA |
| Team Leader |
Andrew Carr - BankSA SA |
| Teleprofessional |
Charmaine Woodley - Commonwealth Bank NSW |
| |
ATA NATIONAL AWARDS
1997
|
Category |
Winner |
| Call Centre > 50 fte |
St.George Direct - NSW |
| Call Centre < 50 fte |
SGIC - SA |
| Teleprofessional |
Amanda Edwards - Commonwealth Securities - NSW |
| Team Leader |
Wayne Condon - Citibank - NSW (Joint Winner) |
| Team Leader |
Tracey Lane - Bank SA - SA (Joint Winner) |
| |
ATA NATIONAL AWARDS
1996
|
Category |
Winner |
| Teleprofessional |
Jamila Shah - Dunn & Bradstreet Vic |
| Call Centre < 50 fte |
Commonwealth Securities - NSW |
| Call Centre > 50 fte |
Commonwealth Bank Customer Service QLD |
| |
ATA NATIONAL AWARDS
1995
|
Category |
Winner |
| Teleprofessional |
Fran Speranza Ð Commonwealth Bank NSW |
| Call Centre > 50 fte |
St George Bank Ð NSW |
Standards & Accreditation