| |
Queensland |
Category |
Winner |
| Call Centre Champion |
Susan Lee - Energex |
| Teleprofessional |
Jamie Spencer - Energex |
| Team Leader |
Debora Hartley - A&G Insurance Services |
| Call Centre Manager |
Mark Deighton - A&G Insurance Services |
| Call Centre < 50 fte |
Logan City Council |
| Centre between 50 fte and 120 fte |
Centrelink Maryborough |
| Centre > 120 fte |
A&G Insurance Services |
| |
NSW |
Category |
Winner |
| Call Centre Champion |
Alison Binskin - FlexiGroup |
| Teleprofessional |
Gregory Cawthorn - American Express |
| Team Leader |
Sneza Spaseska - IAG |
| Call Centre Manager |
Matia Cindric - Commonwealth Bank |
| Call Centre < 50 fte |
FlexiGroup - Collections |
| Centre between 50 fte and 120 fte |
FlexiGroup - New Business |
| Centre > 120 fte |
iiNet |
| |
Victoria |
Category |
Winner |
| Call Centre Champion |
Damien Van Veldonhoven - Salmat |
| Teleprofessional |
Michael English - Salmat |
| Team Leader |
Daniel Savoia - GIO |
| Call Centre Manager |
Levent Aydin - Salmat |
| Call Centre < 50 fte |
City of Melbourne |
| Centre between 50 fte and 120 fte |
Australian Taxation Office |
| Centre > 120 fte |
Westpac |
| |
South Australia |
Category |
Winner |
| Call Centre Champion |
Joan Harrland – Centrelink Adelaide |
| Teleprofessional |
Julie Warner – Centrelink Port Augusta |
| Team Leader |
Cheryl Hehir – Australian Central Credit Union |
| Call Centre Manager |
Steve Marsh – Centrelink Adelaide |
| Call Centre < 50 fte |
Kidney Health Australia |
| Centre > 120 fte |
Centrelink Adelaide |
| |
Western Australia |
Category |
Winner |
| Call Centre Champion |
Arzan Patel - Bankwest |
| Teleprofessional |
Joanne Fagg - Water Corp |
| Team Leader |
Fiona Counsel - IAG/SGIO |
| Call Centre Manager |
Libby Atkins - Dept of Housing |
| Call Centre < 50 fte |
Dept of Housing |
| Centre between 50 fte and 120 fte |
RAC WA Contact Centre Service |
| Centre > 120 fte |
Westnet |
Standards & Accreditation