21 May 2009 - Smart Call #60 - Industry anger over Do Not Call Register extension
7 April 2009 - ATA backs proposed Anti-Offshoring Bill
11 June 2009 - ATA urges contact centres to be aware of Modern Awards
4 Aug 2009 - ATA announces 2009 State Awards winners
7 Sept 09 - Losers are winners in big health push. ING DIRECT’S Tuggerah contact centre is serious about its staff members’ health and wellbeing.
December 09 - Contact Centres In the Driver's Seat - Strategic Path article by Michael Meredith
21 May 2009 - Smart Call #60 - Industry anger over Do Not Call Register extension